What is Managed Services?

What is Managed Services?” is a question that many in business are currently asking. It sounds like the kind of phrase made for large corporations, but small businesses can benefit from these kinds of services, as well. In short, Managed Services usually refer to outsourcing some aspect of a company’s day-to-day operations related to technology.

IT Outsourcing on Steroids?

The concept of outsourcing has received a bad reputation in the last decade. It makes people think of the frustration they get when calling technical support. Outsourcing doesn’t have to mean a reduction in customer service. In fact, outsourcing often frees up businesses to focus on what matters most to their company: the customer. Managed Services will outsource the drudgery technical tasks (often the kind that can be automated) and let the business focus on more important things.

What Types of Managed Services are Available?

Managed services can be adapted to almost any business need in the IT arena. Managed Services often include running applications (Application Managed Services), databases, data recovery and back-up, network management (Network Managed Services), storage, security, and monitoring. That’s just a start. It should also be noted that not all managed services are technology based, that’s just the most common definition. A managed service can be anything outsourced including marketing and ever more basic operations like power or transportation.

The Role of the Managed Service Provider (MSP)

The managed service provider (MSP) is the company that runs all the managed services, usually IT. The MSP is a specialized company that will offer defined services to its business clients. MSPs are often proactive in their approach, meaning they will help the business know which services they need and then manage them. MSPs used specialized programs to help them keep track of and monitor all the programs that run in the background of a company, upgrading when necessary.

Cloud Computing

In the last few years, cloud computing has become a buzz word in technology. Managed services used to cover mostly the infrastructure needs of a business (firewalls and networks). Now, the management of cloud computing has also fallen under the managed service definition. Companies generate so much information, emails, data bases, shared files; a MSP can help keep that information safe while still being easily accessible for employees.

Managed Services for Small Businesses

Many small businesses don’t consider managed services because they think it would be too expensive or that their business doesn’t warrant that kind of management. What most small businesses don’t realize is that there are managed services that focus specifically on the needs of a business their size. These services can save time, money and help a small company get the most out of its regular work day.

Managed services offer the basic services that keep any size business running. They are the little programs that no one bothers thinking about but without them, everything would stop. That is why it is so important to have an expert who can keep everything working in the background so a company never has to worry. Hopefully this article provided the answer to “what are managed services”.

Learn More

What is Network & Internet Security?

How does network security work?

Network security combines multiple layers of defenses at the edge and in the network. Each network security layer implements policies and controls. Authorized users gain access to network resources, but malicious actors are blocked from carrying out exploits and threats.

How do I benefit from network security?

Digitization has transformed our world. How we live, work, play, and learn have all changed. Every organization that wants to deliver the services that customers and employees demand must protect its network. Network security also helps you protect proprietary information from attack. Ultimately it protects your reputation.

Types of network security

Access control

Not every user should have access to your network. To keep out potential attackers, you need to recognize each user and each device. Then you can enforce your security policies. You can block noncompliant endpoint devices or give them only limited access. This process is network access control (NAC).


Antivirus and antimalware software

“Malware,” short for “malicious software,” includes viruses, worms, Trojans, ransomware, and spyware. Sometimes malware will infect a network but lie dormant for days or even weeks. The best antimalware programs not only scan for malware upon entry, but also continuously track files afterward to find anomalies, remove malware, and fix damage.


Application security

Any software you use to run your business needs to be protected, whether your IT staff builds it or whether you buy it. Unfortunately, any application may contain holes, or vulnerabilities, that attackers can use to infiltrate your network. Application security encompasses the hardware, software, and processes you use to close those holes.


Behavioral analytics

To detect abnormal network behavior, you must know what normal behavior looks like. Behavioral analytics tools automatically discern activities that deviate from the norm. Your security team can then better identify indicators of compromise that pose a potential problem and quickly remediate threats.


Data loss prevention

Organizations must make sure that their staff does not send sensitive information outside the network. Data loss prevention, or DLP, technologies can stop people from uploading, forwarding, or even printing critical information in an unsafe manner.


Email security

Email gateways are the number one threat vector for a security breach. Attackers use personal information and social engineering tactics to build sophisticated phishing campaigns to deceive recipients and send them to sites serving up malware. An email security application blocks incoming attacks and controls outbound messages to prevent the loss of sensitive data.

Firewall security

Firewalls put up a barrier between your trusted internal network and untrusted outside networks, such as the Internet. They use a set of defined rules to allow or block traffic. A firewall can be hardware, software, or both.


Intrusion prevention systems

An intrusion prevention system (IPS) scans network traffic to actively block attacks.


Mobile device security

Cybercriminals are increasingly targeting mobile devices and apps. Within the next 3 years, 90 percent of IT organizations may support corporate applications on personal mobile devices. Of course, you need to control which devices can access your network. You will also need to configure their connections to keep network traffic private.


Network segmentation

Software-defined segmentation puts network traffic into different classifications and makes enforcing security policies easier. Ideally, the classifications are based on endpoint identity, not mere IP addresses. You can assign access rights based on role, location, and more so that the right level of access is given to the right people and suspicious devices are contained and remediated.


Security information and event management

SIEM products pull together the information that your security staff needs to identify and respond to threats. These products come in various forms, including physical and virtual appliances and server software.



A virtual private network encrypts the connection from an endpoint to a network, often over the Internet. Typically, a remote-access VPN uses IPsec or Secure Sockets Layer to authenticate the communication between device and network.


Web security

A web security solution will control your staff’s web use, block web-based threats, and deny access to malicious websites. It will protect your web gateway on site or in the cloud. “Web security” also refers to the steps you take to protect your own website.


Wireless security

Wireless networks are not as secure as wired ones. Without stringent security measures, installing a wireless LAN can be like putting Ethernet ports everywhere, including the parking lot. To prevent an exploit from taking hold, you need products specifically designed to protect a wireless network.


Learn More